YSNEAKERS X ASTELL & ASPR
LAUNCHING EVENT

  • 1. Pre-order Early Bird Exclusive Perks (Starting from 25th July 2018, Singapore Time 12:00pm +8 GMT)

    - only for the first 200 pre-ordered pairs of each design.
    • 1. Free Worldwide Shipping
    • 2. Premium wooden shoe tree with artist’s name plate
    • 3. Receive the product on the date of official launch (16th Aug 2018)
  • 2. Limited Special Perks for all orders

       For orders limited to YSNEAKERS X ASTELL&ASPR – GIRLS’ GENERATION / EXO-CBX Edition
    • - Premium wooden shoe tree
    • - Brand card with artist’s printed signature
    • - Girls' Generation: Candid photo card of artist with handwritten message
    • - EXO-CBX: Photos of artists enjoying the customization process. Come with handwritten messages from the artists
    • - Premium dust bag
    • - Genuine product warranty card
    • - ASTELL&ASPR deubré (randomly send one deubré out of four different kinds)
  • 3. Lucky Draw

    1st DRAW. Limited to purchases made during pre-order period. Winners of this lucky draw will receive their sneakers in shoe boxes with the artist’s actual autograph including a personalized greeting message.

    • - Eligibility: Customers that placed their orders during the pre-order period
    • - Lucky draw period: 25th Jul 2018 - 15th Aug 2018
    • - No. of winners: There will be a total of 14 winners, one for each sneaker design.
    • - Lucky Draw results: Winners will be announced on the official launch date (16th Aug 2018 Singapore Time 12:00pm +8 GMT)
    • - Note: Winners will be contacted directly (If the winner could not be reached via the contact information used for signing up,
      the chance will be given to other customers).
  • 2nd DRAW. For every sneakers purchased, the lucky winner will get a very special pair of collectible sneakers in the artist’s actual size and artist’s personal autograph.

    • - Eligibility: All customers (including pre-order customers)
    • - Lucky draw period: Ends in 31st Oct 2018 or when the sneakers are sold out
    • - No. of winners: There will be a total of 14 winners, one for each sneaker design.
    • - Lucky Draw results: Winners will be announced on YSNEAKERS official website on 31st Oct 2018 or earlier when all the products are fully sold.
    • - Note: Winners will be contacted directly (If the winner could not be reached via the contact information used for signing up, the chance will be given to other customers).
  • 4. Delivery Date
    • Please note that only after the first 200 pairs of each design (total 2,800 pairs) are sent, the production of subsequent orders will start from 20 August in sequential order and all the deliveries are expected to complete by 4 September.

    • All our sneakers are 100% handmade masterpieces by our craftsmen, and customers will be individually notified of the delivery date when ready.

FAQ

We have collected the most frequently asked questions from our customers.
If you have questions that are not found in our FAQ, please feel free to ask us.

CONTACT US

COMFORT & FIT

My YSNEAKERS are a little tight. What should I do?
Each pair of YSNEAKERS is made from premium Italian leathers and special fabrics. The leather and special fabric gives up to a half size after the first few wears. To speed up the process and avoid any blisters, you may like to wear the shoes around the house with some thick socks for a couple of hours. With each wear and as the leather stretches, you will find that your pair of YSNEAKERS getting more comfortable.

  In addition, the foot bed of YSNEAKERS is lined with 100% cowhide, different from the sneakers insole of most brands. It provides great cushioning and it is a bit thicker to support your arch and feet. If you prefer a looser fit, we recommend that you take out our foot bed and replace it with a thinner insole that can be bought at most shoe accessory shops. When the sneakers are more seasoned &/or worn-in after a while, you can then use the original foot bed that came with your pair of YSNEAKERS.
My YSNEAKERS are a little loose. What should I do?
Please pull and tighten up the shoelace from the bottom to top first. By doing that, you may find your pair of YSNEAKERS fitting more snuggly on your feet.

If the above is done and you still feel that your pair of YSNEAKERS a little roomier than you would like, purchase a thin insole that is available in most shoe accessory shops and put it in under the YSNEAKERS original foot bed to make the sneakers fit one size smaller.

SIZING

How do I convert my shoe size to US sizing?
Please refer to the Size Conversion Chart for UK, EU, China, Korea and Japan’s sizing conversion for more information.
If you need additional help and information for sizing, please feel free to contact us at collaboration@ysneakers.com.
I want to purchase this limited edition, but either I cannot find my size or my size is out of stock. What should I do?
Unfortunately, as these collaboration pieces are limited edition, each design and its respective sizes are produced in fixed and limited quantities. Therefore, if the size you wish to purchase is marked “Out of Stock”, it means we are unable to accept any orders for it.

PRICES

Do I need to pay custom duties or taxes?
With the exception of China, import duties and customs taxes are excluded from the prices you see at the checkout page.

You may be required to pay import duties and taxes depending on the requisites of your country’s customs authority.
The duties and taxes shown in the Order page is an estimate which may change upon the requisites of your customs authority.

However, for buyers who are residing in China, the prices you see at the checkout page will be inclusive of import duties and customs taxes as required by Chinese law.
Why are your shoes more costly than other brands?
Each pair of YSNEAKERS is hand crafted, using high quality Italian leathers and materials, the process takes a lot longer and is much more expensive than the cost of making a large number of mass produced off-the-shelf shoes.
If you're interested in taking a look, here's a video showing how YSNEAKERS are made. As for what goes into a pair of YSNEAKERS, click [YSNEAKERS ANATOMY].

DELIVERY

How long will my YSNEAKERS take?
All orders will be delivered through DHL On Demand Delivery. This service offers flexibility and convenience and caters to the demands of international online shoppers who do not want to miss a delivery when away from home. Click here to read more about the service.

- For the first 200 orders of each design received during pre-order period (Starting from 25th Jul 2018 Singapore Time 12:00pm
(+8 GMT)): Customers will receive their limited edition YSNEAKERS on the day of launch, August 16, 2018

- Please note that only after the first 200 pairs of each design (total 2,800 pairs) are sent, the production of subsequent orders will start from 20 August in sequential order and all the deliveries are expected to complete by 4 September.
All our sneakers are 100% handmade masterpieces by our craftsmen, and customers will be individually notified of the delivery date when ready.
How do I track my YSNEAKERS?
Shipment details/information will be sent to your e-mail or SMS at the same time when your YSNEAKERS are shipped and tracking your shipment will be available on DHL website.
How is shipping cost charged?
All products are shipped(sent) from Singapore and shipping fee is automatically calculated based on your shipping address when you check out your cart.
During pre-order period (Starting from 25th Jul 2018 Singapore Time 12:00pm (+8 GMT)), the first 200 buyers of each design will enjoy international free shipping.

Exchange or Returns

Defective YSNEAKERS
Your YSNEAKERS will be considered defective if they are received damaged or when a manufacturing fault occurs within 30 days of receipt. In such instances, all related shipping fee will be covered by us. 
We cannot offer exchange or accept returns if the damage was caused as a result of your mishandling or from wear and tear.
In the event you need to exchange or return your YSNEAKERS, email us at collaboration@ysneakers.com and an Exchange or Returns Form will be sent to you.  Along with the Exchange or Returns Form, we will provide you the details on how to complete the process.

**You can contact us in any language that you are most comfortable with.
Product Handling Precautions
1. As YSNEAKERS are made from genuine leather (not synthetic leather) and because leather is a natural product there may be natural blemishes and vein lines; these should not be misconstrued as flaws.
2. Genuine cowhide is used to line the inner part of YSNEAKERS, customers may experience some color run and especially when the inner lining is exposed to feet perspiration. The lining color may stain the socks. We highly recommend darker color socks.
3. All YSNEAKERS are individually made, one sneaker at a time, hand crafted and finished by hand, with that, there may be some slight differences in finishing.
Change of Mind Exchanges and Returns
As these collaboration YSNEAKERS are limited edition pieces, we are unable to accept any exchanges and returns due to ‘Change of Mind’.
Size exchange
Because it is Limited Edition, it may not able to exchange size. Please refer to FAQ [COMFORT AND FIT] information for some sizing tips.
If you still need a help for size, we will be glade to assist you with it. Please email us at collaboration@ysneakers.com
Cancellation, Exchange & Refund Policy
As the sneakers under the YSNEAKERS X ASTELL&ASPR collaboration are special limited edition sneakers, no cancellation, exchange or refund will be approved once the transaction is processed and completed.

YSNEAKERS IS BASED ON STANDARD US SIZE.

Please refer to the Size Conversion Chart for UK, EU, CN, KR and JP’s sizing conversion for more information.
(If you need additional help and information for sizing, please feel free to contact us at collaboration@ysneakers.com.)

MEN WOMEN
US(M) UK EU CN KR(mm) JP(cm) US(W) UK EU CN KR(mm) JP(cm)
4.5 3.5 38 35 225 22.5 5.5 3 35.5 35 225 22.5
5 4 38.5 36 230 23 6 3.5 36 36 230 23
5.5 4.5 39 37 235 23.5 6.5 4 36.5 37 235 23.5
6 5 39.5 38 240 24 7 4.5 37 38 240 24
6.5 5.5 40 39 245 24.5 7.5 5 37.5 39 245 24.5
7 6 40.5 40 250 25 8 5.5 38 40 250 25
7.5 6.5 41 41 255 25.5 8.5 6 38.5 41 255 25.5
8 7 41.5 42 260 26 9 6.5 39 42 260 26
8.5 7.5 42 43 265 26.5 9.5 7 39.5 43 265 26.5
9 8 42.5 44 270 27 10 7.5 40 44 270 27
9.5 8.5 43 45 275 27.5 10.5 8 40.5 45 275 27.5
10 9 43.5 46 280 28 11 8.5 41 46 280 28
10.5 9.5 44 47 285 28.5 11.5 9 41.5 47 285 28.5
11 10 44.5 48 290 29 12 9.5 42 48 290 29